Thaiba Liquor
Effective Date: 2026
At Thaiba Liquor, we aim to provide quality products and reliable service. Due to the nature of alcoholic beverages, we maintain a limited refund policy.
1. No Refund on Delivered Products
Once the product is successfully delivered and accepted by the customer, no refund will be issued.
2. Eligible Refund Cases
Refunds will only be considered under the following conditions:
Product is out of stock after payment
Order cannot be fulfilled due to unforeseen reasons
Payment was successfully made but order was not processed
3. Damaged or Incorrect Product
In case of:
Wrong item delivered
Damaged or broken product
We will offer replacement only, not a refund (subject to verification).
4. Cancellation Refund
If an order is cancelled before dispatch, a refund may be processed (if payment was made online)
Once the order is dispatched, refund is not applicable
5. Refund Process
Approved refunds will be processed within 3–7 working days
Refund will be issued via the original payment method
6. Proof Requirement
Customers must provide valid proof (photo/video and order details) for any refund or replacement request.
7. Contact Information
For refund-related issues, please contact:
Email: [email protected]
📍 Address: Butwal Nepal
18+ Only | Drink Responsibly
