Return Policy

Return & Refund Policy – Thaiba Liquor

Effective Date: 2026

At Thaiba Liquor, due to the nature of our products (alcoholic beverages), we follow a strict no-return policy. However, certain exceptions apply as mentioned below.

1. No Return Policy

We do not accept returns once the product has been sold and delivered.

All sales are considered final.

2. Exceptions (Eligible for Replacement Only)

We only accept replacement requests under the following conditions:

• Wrong product delivered

• Damaged or broken bottle at the time of delivery

• Leaking or defective packaging

Note: The issue must be reported immediately at the time of delivery or within a few hours.

3. Proof Requirement

To request a replacement, customers must provide:

• Clear photo or video proof of the issue

• Order details

Without valid proof, no replacement will be processed.

4. No Refund Policy

We generally do not provide refunds. In special cases (such as unavailable product after payment), a refund may be issued.

5. Order Cancellation

• Orders can be cancelled before dispatch

• Once dispatched, cancellation is not allowed

6. Customer Responsibility

Customers must:

• Check the product at the time of delivery

• Ensure correct item and condition before accepting

Once accepted, the product cannot be returned or exchanged.

7. Contact for Issues

If you face any issue, please contact us immediately:

📍 Address: Butwal Nepal

Email: [email protected]

18+ Only | Drink Responsibly